Terms & Conditions

Last updated: 12 July 2026

These Terms & Conditions ("Terms") govern your use of urbanchill.ae and the services provided by Urban Chill Technical Services LLC ("Urban Chill", "we", "us", or "our"). By requesting a quote or free inspection, booking a service, or using our website, you agree to these Terms. If you do not agree, please do not use our website or services.

1. About us

Urban Chill provides AC and HVAC services to homes and businesses across Dubai.

  • Legal entity: Urban Chill Technical Services LLC
  • Address: Rigga Business Center, Al Muraqqabat, Dubai, United Arab Emirates
  • Email: [email protected]  |  Phone / WhatsApp: +971 566 847 697

2. Services

We offer AC and HVAC services including AC repair, AC deep cleaning, AC installation, refrigerant gas refill, duct cleaning, FCU/FAHU/AHU servicing, emergency callouts, and Annual Maintenance Contracts (AMC). All services are subject to availability and to the specific scope agreed in your quote, booking confirmation, or AMC agreement.

3. Free inspection and quotes

  • We provide a free inspection and a written, itemised quote before any chargeable work begins. We do not start work without your approval.
  • Quotes are based on the condition of your equipment and the scope identified at inspection. If additional faults or work are discovered once work is underway, we will inform you and provide a revised quote for your approval before proceeding.
  • A quote is an estimate and does not constitute a binding contract until we confirm your booking.
  • You are responsible for providing accurate information and safe, timely access to the property and equipment at the scheduled time.
  • A booking is confirmed once we send you a confirmation by WhatsApp/call.

4. Pricing and payment

  • Prices are quoted in UAE Dirhams (AED) and, unless stated otherwise, are exclusive of VAT.
  • Payment is due as stated in your quote or AMC agreement.
  • We accept cash, bank transfer, or online payment. Online card payments are handled by our third-party payment provider, Stripe.
  • Additional work outside the agreed scope will be quoted and must be approved by you before we carry it out.

5. Annual Maintenance Contracts (AMC)

  • AMC plans cover the units, scope, number of scheduled visits, and emergency-cover terms set out in your AMC agreement.
  • AMC fees, duration, and renewal terms are as stated in that agreement.
  • Work outside the agreed AMC scope (for example, parts replacement or major repairs) may be chargeable and will be quoted separately.

6. Rescheduling and cancellation

  • You may reschedule or cancel a booking by contacting us at least 48 hours before the scheduled time at no charge.
  • Cancellations made with less notice, or where our team cannot access the property at the scheduled time, may incur a cancellation or callout fee of AED 150.
  • We may reschedule or cancel a service due to circumstances beyond our control (for example, unsafe conditions, unavailability of a subcontractor, or force majeure) and will offer you an alternative slot or a refund of amounts paid for the unperformed service.

7. Subcontracting

You acknowledge and agree that some services may be performed by authorised third-party subcontractors or specialist service partners rather than by Urban Chill's own technicians. Where we engage a subcontractor:

  • we select partners we consider suitably skilled for the work;
  • we share with them only the information needed to carry out your booking (see our Privacy Policy);
  • Urban Chill remains your point of contact and will handle any complaint or warranty claim about the service in accordance with Sections 8 and 9.

8. Service standards and complaints

  • We aim to perform all services with reasonable skill and care, using certified technicians.
  • If you are not satisfied, please notify us within 48 hours of the service so we can inspect the issue and, where appropriate, re-perform the relevant part of the service.

9. Workmanship warranty

We provide a 30-day workmanship warranty on our services. If a fault arises from our workmanship within 30 days of the service, we will re-attend and correct it at no additional charge for that workmanship. The warranty:

  • covers the specific work we performed;
  • does not cover new or unrelated faults, pre-existing conditions, normal wear, misuse, third-party interference, or damage caused after our service; and

10. Liability

  • We are responsible for direct loss or damage caused by our proven negligence in performing the service, subject to these Terms.
  • We are not liable for: pre-existing faults or wear in your equipment; damage resulting from inaccurate information you provided; issues arising from equipment that was already faulty or poorly installed by others; or delays and failures caused by circumstances beyond our reasonable control.
  • To the maximum extent permitted by UAE law, our total liability arising out of any single service is limited to the amount paid for that service.
  • Nothing in these Terms excludes liability that cannot be excluded under applicable UAE law.

12. Your responsibilities

  • Provide safe access to the property and to the AC/HVAC equipment at the scheduled time.
  • Ensure utilities (power, water) needed for the service are available.
  • Inform us in advance of any hazards, access restrictions, or specific instructions relating to the property or equipment.
  • Secure or remove valuable or fragile items from the work area.

13. Intellectual property

All content on urbanchill.ae — including text, logos, graphics, and design — is owned by or licensed to Urban Chill and is protected by applicable intellectual property laws. You may not copy, reproduce, or reuse it without our written permission.

14. Website use

You agree to use the website lawfully and not to misuse it, attempt to gain unauthorised access, or interfere with its operation. We may suspend or restrict access to the website at any time without notice.

15. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we handle your personal data, including sharing it with subcontractors to deliver services.

16. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date shows the current version, and changes take effect when posted on this page. Continued use of our website or services after changes means you accept the updated Terms.

17. Governing law and jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

18. Contact

  • Email: [email protected]
  • Phone / WhatsApp: +971 566 847 697
  • Address: Rigga Business Center, Al Muraqqabat, Dubai, United Arab Emirates
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